Privacy Policy

Information we collect

• Account details: name, email, phone number.
• Order details: shipping address, items, and order history.
• Payment metadata processed by our payment partner (we never store full card numbers).
• Technical data such as device/browser information for security and performance.

How we use it

To process and deliver orders, provide customer support, send order updates, prevent fraud, and comply with legal obligations. We do not sell your personal information.

Payments

Online payments are processed securely by Razorpay. Card and banking details are handled by Razorpay under PCI-DSS standards and are never stored on our servers.

Sharing

We share data only with service providers who help us operate — for example our payment gateway (Razorpay) and shipping partner (Shiprocket and its couriers) — strictly to fulfil your order.

Your rights

You can access, correct or delete your account data, or ask questions about this policy, by emailing support@viale.example.